Frequently Asked Questions

Everything you need to know about your Nine West shopping experience.

What is the standard shipping timeframe for orders?

Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for those who need their footwear and accessories sooner.

How do I return a product if it doesn't fit?

We offer a 30-day return policy for unworn merchandise in its original packaging. You can initiate a return through our online portal to receive a prepaid shipping label.

Are Nine West shoes true to size?

Most of our styles run true to size. However, we recommend checking the specific size guide located on each product page for detailed measurements and fit recommendations.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets like PayPal, Apple Pay, and 'Buy Now, Pay Later' services.

How can I track the status of my shipment?

Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

Do you offer international shipping?

Currently, we ship to addresses within the United States and select international territories. Please refer to our Shipping Policy page for a full list of supported countries and associated fees.